Personal information we may collect

Depending on how you use the PrepNexa store, we may collect or receive personal information directly from you, automatically through your use of the site, or from service providers that help operate the store.

• Name, email address, telephone number, billing address, and shipping address.
• Order details, purchased products, transaction history, returns or support information.
• Account details and preferences if account features are available and used.
• Messages, customer service communications, and information you provide when contacting us.
• Device, browser, IP address, network, page interaction, and similar technical information.
• Marketing preferences and interaction information when you choose to receive or engage with communications.

How we may use personal information

Personal information may be used when reasonably necessary to operate our store and provide services to customers.

• Process purchases, payments, orders, deliveries, returns, and related transactions.
• Provide order confirmations, service messages, and other communications related to your purchase.
• Respond to questions, provide customer support, and address concerns.
• Maintain and improve store functionality, usability, and customer experience.
• Detect, investigate, or help prevent fraud, abuse, security incidents, or other harmful activity.
• Comply with legal obligations and respond to lawful requests.
• Send marketing communications where permitted and consistent with your choices.

Orders and payment information

When you make a purchase, information associated with the transaction may be processed so the order can be accepted, paid for, fulfilled, delivered, documented, and supported.

Payment information may be processed by payment service providers used during checkout. Those providers may process payment credentials and related information according to their own privacy and security practices.

Cookies and similar technologies

Our store and the services that support it may use cookies, pixels, local storage, or similar technologies. These technologies can help remember preferences, maintain site functionality, understand how visitors use the store, support security, and measure the effectiveness of communications or marketing where enabled.

Your browser may allow you to block, delete, or limit cookies. Some store functions may work differently if certain technologies are disabled.

Service providers and disclosures

Personal information may be disclosed to service providers or other parties when reasonably necessary to operate the store, complete transactions, provide customer service, maintain security, analyze store activity, communicate with customers, or comply with legal obligations.

• E-commerce and website technology providers.
• Payment and transaction service providers.
• Shipping, fulfillment, and delivery service providers.
• Customer communication and support providers.
• Analytics, security, fraud prevention, and operational service providers.
• Marketing or advertising service providers when those services are used.
• Government authorities or other parties when disclosure is required or permitted by law.

Marketing communications

If you choose to receive promotional communications, we may use your contact information to send news, product information, offers, or other store updates where permitted by applicable law.

You can use the unsubscribe option provided in applicable marketing emails or contact us if you want help updating your communication preferences. Transactional or service-related messages may still be sent when necessary for an order or customer service request.

Your privacy choices and rights

Depending on your location and applicable law, you may have certain rights regarding personal information. These rights can vary and may be subject to exceptions.

• Request access to certain personal information associated with you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Request a portable copy of certain information where applicable.
• Object to or request restriction of certain processing where applicable.
• Withdraw consent where processing depends on consent.
• Request information about certain disclosures or uses where applicable.

Data retention

Personal information may be retained for as long as reasonably necessary for the purposes described in this policy, including completing transactions, maintaining business and accounting records, resolving disputes, providing support, maintaining security, and meeting legal obligations.

Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements.

Security

We take privacy and security seriously and use reasonable measures intended to support the protection of information handled through our store. However, no website, transmission method, or storage system can be guaranteed to be completely secure.

Please use appropriate care when sharing information online and protect account credentials if account functionality is available to you.

Children's privacy

PrepNexa's store is intended for general consumer shopping and is not directed to children. We do not knowingly seek personal information from children for the purpose of providing them with our store services.

If you believe a child has provided personal information through the store in a way that requires attention, please contact us.

International visitors

If you access our store from a location outside the place where our service providers operate, information may be processed in other jurisdictions. Privacy and data protection laws can differ between locations.

Where applicable, processing and transfers of personal information are subject to relevant legal requirements.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our store, services, practices, technology, or legal requirements.

When the policy is updated, the revised version may be posted on this page with an updated date. We encourage you to review this page periodically if you want to stay informed about our privacy practices.